Store Policies

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return any accessory and bike within 7 days in like-new condition and we'll replace it or give you a refund. Please read "Returns" below for more information.

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

IF AN ITEM ISN’T RIGHT FOR ME, WHAT DO I DO? 
It is important to us that you love your purchase! If something you bought isn’t right for you, return it to us and we will exchange it for something that suits you better. Please note that we are only able to exchange new, unworn items if tags are attached and all packaging is included.

A Refund or Exchange will be issued within 14 days of purchase. The Bike Zone reserves the right to refuse any return if the item is unfit for re-sale.

Exceptions:

All Helmets, Special Orders, Intimates, Sale Items, and Liquids are final sales, and no refunds, exchanges, or store credit will be issued for these items.

All Yakima and Thule products are final sale and no refunds, exchanges, or credit notes will be issued for these items.

Labor fees, such as custom wheel builds or other services, are non-refundable. Bicycles are eligible for return within 7 days in like-new condition only and are subject to a restocking fee

CAN I RETURN OR EXCHANGE AN ITEM TO THE STORE THAT I PURCHASED ONLINE? 
Yes. You can exchange any item you order online at our retail store as to our store’s stated return policy. The original receipt will be required.

CAN I GET A REFUND ONLINE FOR AN ITEM PURCHASED IN-STORE? 
No. Items purchased in store can only be returned in store.

IF I WISH TO MAKE A RETURN WILL I HAVE TO PAY FOR SHIPPING? 
Return shipping is the responsibility of the customer. Please send your merchandise back by a traceable method as The Bike Zone will not accept responsibility for any merchandise that gets lost in the mail. The Bike Zone will not assume shipping charges for any items returned unless the reason for return is due to The Bike Zone's error or merchandise is deemed to be defective or damaged.

WILL I RECEIVE A RECEIPT OR E-MAIL CONFIRMING MY RETURN? 
After you request a return, you will receive a return request email telling you how to return the items that aren’t right for you. Once we have received your returned merchandise, we will send you a confirmation email together with a return receipt. Your credit will then be issued in our system where you can then choose something that suits you better.

• Time: You have 14 days from purchase to request a refund.
• Method of Refund: Refund will be applied to the original form of payment.
• Product Condition: Product must be new or like new condition in order to return.
• Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store location page.
• Charges: Customer is responsible for any shipping costs related to the return.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!